Special requests are subject to availability upon check-in and may incur additional charges special requests cannot be guaranteed Government-issued photo identification and a credit card may be required at check-in for incidental charges If you have any further questions or concerns please contact me at (636) 625-1711.Įxtra-person charges may apply and vary depending on property policy We are currently undergoing major renovations at the property to bring it up to standard.Īgain, I apologize for the inconvenience this has caused, we have taken corrective action with all staff to ensure none of these issues will occur in the future. We appreciate your willingness to take the time to us know where improvement is needed so that we may continue to maintain our high standards. There is never an excuse for providing a valued guest, such as yourself, with anything less than a perfect experience. We try very hard to meet or exceed our guest’s expectations and I apologize we were not able to do so for your stay. We will address these issues with our housekeeping staff and I apologize no one contacted you during your stay. Please allow me the opportunity to apologize for the inconveniences you experienced with cleanliness during your stay. Thank you for contacting America's Best Value Inn in Lake Saint Louis regarding your stay.
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